|
Question |
Answer |
| Who is
eligible to access
eAdvantage? |
Only
member financial
institutions of FHLB Des
Moines are eligible. |
| Who in
my financial institution
may access eAdvantage? |
Each member
financial institution
must authorize one or
two User Administrators
who may in turn,
authorize other
personnel in their
institution to have
access to eAdvantage. |
| How can
I find out if my
financial institution is
already using or applied
to use eAdvantage? |
Send an email to
FHLB Des Moines' Help
Desk. Include your name,
name of your financial
institution, city,
state, and phone number. |
| How long
will the sign-up process
take? |
Your
request should be
processed within a few
days; however, a large
volume of requests could
delay the process. The
best way to guarantee a
quick turn-around is to
make sure you have
correctly filled out all
necessary forms, as
incorrectly marked forms
will cause delays. |
| Which
browsers are supported
by the eAdvantage
system? |
The eAdvantage
system enforces the use
of 128-bit SSL to ensure
the highest level of
protection for your
data, so you must have a
browser that has this
capability. For optimal
performance and
functionality, FHLB Des
Moines strongly
recommends the use of
the latest version of
Internet Explorer. You
can check the version of
your browser by clicking
on "Help" in your
browser's toolbar and
selecting the "About"
menu item. |
| What
features do I need to
have enabled in my
browser? |
It is
important for you to
have cookies and
JavaScript enabled. If
cookies are not enabled,
you will not be able to
log on to the system. If
JavaScript is not
enabled, some of the
interactive pages of the
system may not work
properly on your
browser. |
| What if
I forget my password? |
Check with your internal User
Administrator. If you
are a User
Administrator, please
contact FHLB Des Moines'
Help Desk at
800.544.3452, ext. 1029
for assistance. |
| How can
I get the width of the
eAdvantage pages to fit
on my monitor so that I
don’t have to scroll
across to view all of
the information? |
Try
adjusting the resolution
setup on your PC. The
suggested/recommended
minimum resolution
setting for your desktop
is 800 by 600 pixels.
To change the resolution
setup on your PC click
on the Windows Start
button, select Settings
and then Control Panel
from the drop-down menu.
The Control Panel window
will be displayed double
click the Display icon.
Click on the Settings
tab near the top of the
Display Properties
window. Place your
cursor on the slide bar
under the "Screen area"
section and while
holding down the left
mouse button, drag the
slide bar until the
settings = 800 by 600
pixels. Click on the
Apply button. Click on
the OK button to allow
windows to resize your
desktop and then click
the Yes button to
approve the monitor
settings. Click on the
OK button. |
| Why can
I still view pages from
eAdvantage by clicking
on the back button, even
after I log out? |
Web
browsers usually keep
copies of previously
accessed pages in a
local cache. This speeds
up access to repeatedly
accessed pages by
allowing them to be
served from this cache
rather the original
server. So, even though
you are logged out of
our system, you may
still have sensitive
data residing in your
browser’s cache. This is
why it is very important
to close down the
browser when you are
finished using
eAdvantage. |
| Why
don’t printed reports
have page breaks? |
Currently only Internet
Explorer version 6.0 or
higher supports page
breaks. Earlier versions
of Internet Explorer and
all 4.x versions of
Netscape Navigator do
not support this
feature. To download the
newest version of
Internet Explorer free
of charge, go to
http://www.microsoft.com/windows/ie. |
| Why do I
get new Internet windows
(new browser sessions)
when I click on certain
links and how do I get
back to the eAdvantage
site? |
For
security reasons and
ease of navigation, FHLB
Des Moines designed
this system to launch an
additional browser
session when linking to
pages outside of the
secured eAdvantage site.
This method will prevent
you from having to log
back into the eAdvantage
system. To return to the
eAdvantage site, simply
close the new browser
session by clicking on
the x in the upper right
corner of its window. |
| Why does
the eAdvantage system
sometimes force me to
re-login? |
For
your safety, the
eAdvantage system
requires you to re-login
after 30 minutes of
inactivity. This
provides a measure of
protection for you in
the case that you leave
your browser open and
forget to logout. |
|
How do I request a
certificate to access
secured areas of
eAdvantage? |
Each
authorized user that
requires access to
certificate protected
areas within eAdvantage
should follow these
simple
instructions to
request a certificate.
Any questions should be
directed to FHLB Des
Moines Help Desk at
800.544.3452, ext. 1029. |
| How can
I check if an eAdvantage
certificate is installed
in my browser? |
Microsoft Internet
Explorer
Click on "Tools" on the
browser’s menu bar.
Click "Internet Options"
and Select the "Content"
tab.
Click the
"Certificates..."
button. This will bring
up the Certificate
Manager.
Within the "Personal"
tab of the Certificate
Manager, you will see a
listing of all of the
personal certificates
installed in the
browser. You should see
a certificate that has
been issued to your
UserID by the eAdvantage
system.
|
| What
should I do if my
certificate gets lost
due to a machine crash,
hardware/software
upgrade, or accidental
deletion? |
Contact
FHLB Des Moines' Help
Desk at 800.544.3452,
ext. 1029. We will need
to revoke your current
certificate so that you
can acquire a new one. |
| What
should I do if I believe
my certificate may have
been compromised? |
Contact
FHLB Des Moines' Help
Desk at 800.544.3452,
ext. 1029. We will need
to revoke your current
certificate so that you
can acquire a new one. |
